Legal notice
Legal Notice (Specified Commercial Transactions Act)
Seller
KOZEN Botanica
Representative
Naofumi Awata
Business Address
※ Please enter your business address here.
If requested by a customer, we will provide our business address without delay.
u19123099@gmail.com
Website
https://kozen-botanica.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (JST)
Sales Price
Product prices are displayed on each product page.
Additional Fees
Customers are responsible for shipping charges, customs duties, import taxes, and any other applicable fees unless otherwise stated.
Payment Methods
We accept the payment methods displayed at checkout, including major credit cards, Shop Pay, Apple Pay, Google Pay, and other supported payment options.
Payment Timing
Payment is charged at the time your order is placed.
Order Processing
Orders are typically processed within 3–7 business days.
Made-to-order products may require additional production time.
Delivery Time
Estimated delivery times vary depending on the destination.
Japan: 2–5 business days
International: 5–15 business days
Returns & Exchanges
Please refer to our Return Policy for detailed information.
Customers may request a return within 30 days of receiving their order, subject to our Return Policy.
Defective or Damaged Products
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Cancellation
Orders may not be cancelled once production or shipping has begun.
Custom-made or personalized items cannot be cancelled after production has started.
Governing Law
This website is operated in accordance with the laws of Japan.