Refund policy

Return Policy

Returns

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must:
• Be unused and in its original condition
• Be returned in its original packaging
• Include proof of purchase

To initiate a return, please contact us at:

u19123099@gmail.com

Once your return request has been approved, we will provide detailed return instructions.

Please note that items returned without prior authorization cannot be accepted.

Made-to-Order Items

Many KOZEN Botanica pieces are handcrafted and made to order.

Because each item is individually crafted, custom-made or personalized products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.

We will work with you to resolve the problem as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different item, please request a return (if eligible) and place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition, and include all original packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.

Original shipping charges are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

u19123099@gmail.com