Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for choosing KOZEN Botanica.

Each piece is carefully handcrafted and prepared with great attention to detail. Below you will find information regarding our shipping process.

Order Processing

Most orders are processed within 3–7 business days.

Made-to-order or handcrafted pieces may require additional production time. If your order requires extra time, we will notify you by email.

Shipping Destinations

We currently ship to most countries worldwide.

If your country is unavailable at checkout, please contact us and we will do our best to assist you.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

We occasionally offer complimentary shipping promotions on qualifying orders.

Estimated Delivery Times

Estimated delivery times vary depending on your location.

• Japan: 2–5 business days
• United States & Canada: 5–10 business days
• Europe: 5–12 business days
• Australia & New Zealand: 6–12 business days
• Other countries: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are determined by the destination country's customs regulations.

Shipping Delays

While we work with reliable shipping partners, KOZEN Botanica is not responsible for delays caused by customs clearance, weather conditions, or carrier-related issues.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include photographs of the damaged packaging and product so we can assist you as quickly as possible.

Lost Packages

If your package appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and help resolve the issue.

Contact

If you have any questions regarding shipping, please contact us:

Email: u19123099@gmail.com

Website:
https://kozen-botanica.com